Cookies and GDPR

I Agree OneSearch.Direct saves a small piece of information (a "cookie") on your device to allow us to gather statistics about how our visitors use our site, to distinguish customers who are logged in, and to allow us to diagnose problems customers may have using the site. If you use this website without disabling cookies in your browser, you grant us permission to store this information on your device.

If you want more information about what information we keep and how it's used, please see our Privacy Policy.

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Privacy Policy

This privacy policy sets out what personally identifiable data we hold, how we manage it, how you can correct any discrepancies, and how to contact us to address any problems. If you have any concerns not already covered here, please get in touch with our customer services team on 0800 052 0117 or at cs@onesearchdirect.co.uk.

What data we hold

OneSearch Direct store the following personally identifiable information:-

i) Customer names, email and postal addresses, and phone numbers.

ii) Website visitor IP addresses, identification "cookies", and logs of which pages are accessed.

iii) Names and addresses of properties against which customers order searches (and any other information specific to the type of search ordered)

iv) Names, email addresses, and phone numbers of people who have registered to receive marketing information from us

How we manage your data

In general, we only retain the information required to provide our services to you. This means we keep data differently for different purposes; for example, we keep records of any searches provided - and the names and addresses associated with them - indefinitely, as we offer a lifetime warranty on many of our searches and need to retain details of exactly what was originally ordered to provide this.

We retain the following information indefinitely, for the reasons given below:-

i) Customer contact details

ii) Names and addresses associated with searches

iii) Contact details of customers who have chosen to receive marketing information.

We retain the following information for a period of three months:-

i) Website visitor IP addresses and session details

ii) Customer details for anti-money laundering searches

As part of how we provide our services, we need to share some of your data with third parties who supply information to us, or who provide services we use internally.

The following companies provide search or insurance products to us:-

We also use services provided by Lucky Orange and by Google to track visitor interaction with our website. If you wish further information about these companies or how they use and store your data, please get in touch with us. You can opt out of data collection by these companies using their privacy management pages at https://www.luckyorange.com/privacy.php and https://privacy.google.com.

We supply information about the progress of your orders (identified by the property address) to ViewMyChain.com to allow you and your customers to monitor the progress of your property transaction. If you wish to opt out of this, please get in touch.

We provide third parties with the smallest possible set of your information required to perform the work required. For the case of search providers, this generally means your contact details and the address associated with the search products you've ordered. For insurance products, the names of the insured parties are generally also required. For identity check and anti-money laundering products, further details about your customer are required.

How to contact us to address any concerns

If you wish to change or remove any information we store about you, please get in touch with our customer services team in the first instance. They can be reached on 0800 052 0117 or cs@onesearchdirect.co.uk. They will be best able to address any immediate problems.

If you have further concerns, our data protection officer can be reached at dpo@onesearchdirect.co.uk. Any requests for information under the data protection regulations should also be submitted to this address.

The website https://onesearch.direct/ is operated by OneSearch Direct Limited, registered number SC230285. Our registered office is 6th Floor, Skypark SP1, 8 Elliot Place, Glasgow, G3 8EP.